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International Orders & Shipping
What are your international shipping options?
What are your international ordering and shipping policies?
What countries do you ship to?



What are your international shipping options?


DHL Standard International Shipping
  • Delivery time averages 7 to 14 business days
  • Flat-rate shipping fee of $6.99 for packages under 3 lbs.
  • Additional customs fees or import taxes unlikely
  • No electronic tracking available

DHL Priority International Shipping
  • Delivery time averages 4 to 8 business days
  • Additional customs fees or import taxes unlikely
  • No electronic tracking available

UPS Worldwide Express
  • Delivery time averages 2 to 4 business days to major business centers around the world
  • Saturday delivery available
  • Door-to-door, customs-cleared service
  • Electronic tracking available
  • Protection against loss or damage (up to US$100) included


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What are your international ordering and shipping policies?


Product Pricing and Exchange Rates

  • All prices are listed in U.S. dollars. When paying by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

Shipping Terms and Conditions
  • Street address must be provided for shipping. Vitacost.com cannot ship to P.O. Box addresses.
  • Customs regulations vary by country. Know your country’s customs policies before ordering from Vitacost.com to avoid delayed/cancelled deliveries or unexpected fees.
  • It is the customer’s responsibility to contact the local customs office to determine whether shipment of products ordered is allowed into the country.
  • When ordering from Vitacost.com, the customer is considered the importer of record and must comply with all laws and regulations of the country in which goods will be received.

Shipping Fees, Import Duties and Taxes
  • International shipping fees will be calculated by weight and destination.
  • Prices do not include customs fees, taxes or tariffs. Vitacost.com has no control over additional charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges for customs clearance.

Returns or Packages Refused
  • If a package is returned due to address errors made by the customer, refusal by the customer to accept the package or country’s laws prohibit ordered items from entering the country, the customer will be responsible for shipping fees billed to Vitacost.com.
  • If a package is returned to Vitacost.com due to violation of a country’s laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping fees) billed to Vitacost.com. A refund will be issued for merchandise only, minus 20 percent of the value of your order as a re-stocking fee.
  • If return shipping cost is greater than cost of goods ordered, Vitacost.com will instruct the carrier to abandon the package, and the customer will not receive credit for the order.
  • If package delivery has been halted by customs/abandoned by shipping carrier, the customer will not receive credit for the order.


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What countries do you ship to?

Argentina
Australia
Austria
Bahamas
Brazil
British Virgin Islands
Canada
Chile
China – People’s Republic of
Colombia
Costa Rica
Denmark
Dominican Republic Fiji
Finland
France
Germany
Guatemala
Haiti
Hong Kong
Ireland – Republic of
Israel
Japan
Luxemburg
Netherlands
Netherlands Antilles
New Zealand Norfolk Island
Panama
Peru
Philippines
Portugal
Singapore
Slovenia
Sweden
Switzerland
Taiwan
Trinidad and Tobago
U.S. Virgin Islands
United Arab Emirates
United Kingdom

Need help with your international order or more information on shipping options? Please email us, use live chat or call a customer service representative at (800) 381-0759.

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