Contact Us: Email | 24/7 Customer Service 1-800-381-0759
Still have questions?
Talk to one of Vitacost's friendly customer service representatives using Chat Live:
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I would like to place an order over the phone. How can I do that? You can place an order over the phone by calling 1-800-793-2601, 24 hours a day, 7 days a week. Back to top |
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I just placed an order, and I forgot to add some items. Can I add the items to my already-placed order? Yes, but with the understanding that your card will be authorized again. By adding additional items onto your order, we would have to authorize your credit card a second time for the full amount, so we do not do that unless approved by you. And you must do this over the phone by calling 1-800-381-0759, and this must be done within 30 minutes of the original time you placed your order. Back to top |
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I just placed an order, and would like to cancel it. Can this be done? Yes, you may cancel your order within thirty minutes of the time you placed your order. Back to top |
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I am placing an order, but one or more of the items is on backorder. When will I receive my order? If any of your items are on backorder, we will hold the entire order until all items are in stock. If you wish, however, you do have the option of splitting your order, so that the in stock items will ship automatically, and then the backorder item/items will ship when they come in. Be aware, however, that you will be charged standard shipping charges on each shipment. If you would like to split your order, please let the customer service associate know, or if you are placing an order online, you will have that option at check-out. Back to top |
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