Help Topics
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What are Vitacost.com's domestic shipping policies? Standard shipping on any size order (regardless of weight or cost) is just $4.99 for orders shipped within the contiguous 48 states. Orders placed by 4 p.m. Monday - Friday will ship the same day! We always ship in-stock items immediately and ship any backordered items when they become available at no additional charge. To expedite the delivery of your items, we may need to divide your order into two or more shipments – at no additional charge. It is possible that your packages could be shipped from either one (or both) of our distribution centers. Back to top |
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What are Vitacost.com's domestic shipping options? Standard Shipping
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What are Vitacost.com's international shipping policies? Please click here for information regarding International Orders and Shipping. Back to top |
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When will my order ship? Domestic orders placed by 4 p.m. Monday - Friday will be packed and shipped the same day, pending verification of billing information and the shipping method selected (applies to the 48 contiguous states only). Orders placed on Saturdays and Sundays will ship on Monday. For expedited shipping, orders must be placed by 1 p.m. Monday – Friday. To accelerate the delivery of orders containing out-of-stock items, we may need to divide your order into two or more separate shipments – at no additional charge. It is possible that your packages could be shipped from either one (or both) of our distribution centers, but will not necessarily ship the same day. Back to top |
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Where is my order shipping from? To ensure fast and efficient shipping, all orders are packaged and shipped from one or both of our two state-of-the-art distribution facilities, located in Lexington, NC (serving the Eastern U.S.) and Las Vegas, NV (serving the Western U.S.) It is possible that your order may be shipped from either one (or both) of these facilities, depending on your location and the “in-stock” status of the items in your order. Back to top |
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If one or more items is on backorder, when will I receive my order? If any of your items are on backorder, we will ship your in-stock items immediately and your out-of-stock items as soon as they are available – at no additional charge to you. Back to top |
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How can I track my order? You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order. If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-800-381-0759. Back to top |
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Can I ship to an address other than my own? Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address. Back to top |
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How are orders shipped to FPO, APO and PO Boxes? Orders being shipped to FPO, APO and PO boxes are delivered via USPS, regardless of weight Back to top |
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What if I entered my address incorrectly? Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location. Back to top |
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Does Vitacost charge sales tax on shipping charges? North Carolina residents are subject to a sales tax on shipping charges. Back to top |
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I order the same products every month. Is there a way I can have the products automatically shipped to me? Yes. With the convenience of our AutoShip! program, you can have your favorite products delivered to your doorstep at pre-selected intervals. Plus, you will receive a 5% discount on every NSI® product included in your AutoShip! Schedule. Click here for more information about our AutoShip! program. Back to top |
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Are there any restrictions on Air Shipping? Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) restricts air shipment of certain items, which it believes could contribute to an onboard fire or other mishap. Restricted items typically fall into one of two categories:
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The products and the claims made about specific products on or through this site have not been evaluated by Vitacost.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
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