Customer Service
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Science
News Room
Additional Resources
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 Your health and satisfaction with our site are of equal importance to us! Vitacost’s Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!
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| Monday-Thursday |
9 |
am-9pm |
| Friday |
9 |
am-6pm |
| Saturday |
10 |
am-3pm |
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International
Orders:
NEW! We now offer online ordering to International customers. Click here for more information. |
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Fax Us: 1-800-347-6898 |
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Please include contact
information so we may
respond to you. Allow
up to 5 business days. |
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| Monday-Thursday |
9 |
am-9pm |
| Friday |
9 |
am-6pm |
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Email Us |
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We pledge a 24-hour response time (Monday through Friday) on your email requests. |
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Write Us: |
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Vitacost.com
130 Lexington Parkway
Lexington, NC 27295
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Health Information: |
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Visit our Science section for the latest research available on Natural Medicine. |
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| It is our mission to provide our customers with the best guidance available related to the most important aspect of their life, their health. Along with this mission is our mandate to provide quality, all natural health products at the lowest prices, up to date scientific research and quality service. Visit the Company section to learn more. |
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Sorting through 1000’s of products is no easy task. That’s why we have developed 4 easy ways to find what you are looking for.
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Search |
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Use our search engine to find a specific product. Choose one of the following options from our drop down menu: Product Name, Product Description, Ingredients, Item Number or Library. Simply type in the information you are looking for and a list of corresponding products will generate. |
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Browse |
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Use our browsing tool to help you narrow down your search by product, brand name, category, health concern or kosher product. The drop downs will direct you towards the item or information you are looking for. |
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Express Lane Shopping |
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If you know the specific items you want to purchase, including the item numbers, you can simply click on the Express Lane Shopping link, enter the item numbers and quickly proceed to the check out. This is the most convenient shopping method for Catalog shoppers. |
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Call
Us: 1-800-381-0759 |
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Our Customer Care Center will take your order over the phone, assist you in finding the product you are looking for and help you order on-line, by mail or by fax. Download faxable mail-order form in Word format or Acrobat format. |
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| Note: We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any of the following changes: add items, remove items, change address, or cancel the order. |
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The
Vitacost Shopping Cart was designed to protect your
privacy, accuracy of your order and security. We are a Comodo
Secure Site, which means your confidential information
is also protected.
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Adding Items to the Shopping Cart |
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To add any item to your shopping cart, just click on the "Add to Cart" or “Buy” button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process. |
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Changing Quantities |
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If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update Quantities". You must click on "Update Quantities" in order for the information to be saved. |
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Checking out |
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When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your email and a password, billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy! |
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Our site uses cookies to store information between visits to our site. Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. It also lets us personalize your experience at Vitacost.com, Inc., tailoring the content to your interests. Our website requires the use of cookies. Turning off cookies or rejecting the Vitacost.com cookie will prevent you from accessing the website.
Here's how to enable cookies: (If you do not know your browser version, select Help -> About... from your tool bar)
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Microsoft Internet Explorer 6.0 |
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Select Tools -> Internet Options and click on the "Privacy" tab. Move the slider down to choose "Medium" or below it. Click "OK". |
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Microsoft Internet Explorer 5.0 |
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On a PC:
Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.
On a Mac:
Select Edit -> Preferences. Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. |
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Microsoft Internet Explorer 4.0 (and 4.5 Macintosh) |
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On a PC:
Select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.
On a Mac:
Select Edit -> Preferences. Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. |
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Microsoft Internet Explorer 3.0 |
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Choose View -> Options and click on the "Advanced" tab. Make sure that "Warn before accepting a cookie" is unchecked. |
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Netscape 7.0 |
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Choose Edit -> Preferences and click on the "Privacy & Security" option. Click on Cookies. Select the radio button next to "Enable all cookies" and click "OK". |
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Netscape Communicator 4.0 |
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Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK". |
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Netscape Navigator 3.0 |
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Open "Network Preferences" under Options. Click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked. |
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If you still need help enabling cookies in your web browser please don't hesitate to contact us. |
Back to Index |
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| We accept the following major credit cards: Visa, Master Card, American Express, Discover/Novus. You may also pay using a check or money order when placing your order by mail. Download faxable mail-order form in Word format or Acrobat format. |
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| Every item we offer reflects our commitment to give you the best quality, service and value. If not satisfied with your purchases for any reason, simply return the unused portion with a copy of the invoice within 30 days from date of purchase for a prompt refund or credit, less shipping. Learn more... |
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Shipping & handling is just $4.99 per order within the *Continental U.S. only, excluding Hawaii, Alaska and Puerto Rico.
NOTE: Orders ship the same day if placed before 2 PM EST (Monday - Friday) and if all items in the order are in stock.
Packages less than 1 lbs will ship via USPS. Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. International orders are also subject to additional charges. If ordering online, your charges will appear upon Checkout. If you'd prefer to call Customer Service to place your Alaska, Hawaii, Puerto Rico or international order, one of our friendly representatives will gladly assist you: 1-800-381-0759.
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3-7 business days depending on your zip code
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Rural areas may take additional time
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Monday - Saturday delivery |
Note: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight. |
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Ground
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Alaska, Hawaii and Puerto Rico excluded
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1-7 business days
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Monday - Friday delivery |
3 Day Select
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3 business days
Example: If order is placed on Monday before 2 PM (EST), delivery would be on Thursday
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Available in select areas
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Monday - Friday delivery |
2nd Day Air
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2 business days
Example: If order is placed on Monday before 2 PM (EST), delivery would be on Wednesday
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Monday - Friday delivery |
Next Day
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1 business day
Example: If order is placed on Monday before 2 PM (EST), delivery would be on Tuesday before 3 PM in major metropolitan areas
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Monday - Friday delivery |
Note: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
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Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location. |
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NEW! We now offer online ordering to International customers.
UPS Worldwide Express
Benefits
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One- or two-day delivery times for international shipments to major business centers around the world
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Available comprehensive electronic tracking and tracing
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Door-to-door, customs-cleared service
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Saturday delivery available
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Included protection by UPS against loss or damage up to a value of US$100
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Three free delivery attempts for unclaimed shipments
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Free on-demand pickup
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Follow these easy steps:
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Shop for the items you would like to purchase
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Click "View cart / Checkout"
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Click "International (non-US) customers please click here" button in shopping cart for international shipping options
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International Shipping Terms and Conditions
Vitacost ships nutritional supplements to countries around the world.
Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.
Product Pricing and Exchange Rates:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
International Addresses:
NOTE: You must provide a street address for shipping. We cannot ship to P.O. Boxes internationally.
International Shipping Fees, Import Duties and Taxes:
All International shipments will be charged postage costs calculated by weight and destination. Vitacost's prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
International Returns or Packages Refused:
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Vitacost for the return of the package. If the UPS return to shipper cost is greater than the cost of the goods ordered, Vitacost will instruct UPS to abandon the order, there will be no credit to the customer for the order. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Your Country's Custom and Import Policies:
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
Additionally, when ordering from Vitacost.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Any fees charged to Vitacost.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
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Current countries we ship to:
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| Canada |
| Argentina |
| Austria |
| Bahamas |
| Belgium |
| Bermuda |
| Brazil |
| British Virgin Islands |
| Chile |
| China - Peoples Republic of |
| Colombia |
| Costa Rica |
| Denmark |
| Dominican Republic |
| Fiji |
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| Finland |
| France |
| Guatemala |
| Haiti |
| Hong Kong |
| Ireland - Republic Of |
| Israel |
| Japan |
| Korea (South Korea) |
| Lithuania |
| Luxembourg |
| Netherlands |
| Netherlands Antilles |
| New Zealand |
| Norfolk Island |
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| Panama |
| Peru |
| Philippines |
| Portugal |
| Singapore |
| Slovenia |
| Sweden |
| Switzerland |
| Taiwan |
| Trinidad and Tobago |
| U.S. Virgin Islands |
| United Arab Emirates |
| United Kingdom |
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Need help on your international order, or information on more shipping options? Please call our customer service at 1-800-381-0759.
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Florida residents are subject to a sales tax on all personal care products, aromatherapy, pet products, appliances and books.
Nevada and North Carolina residents are subject to a sales tax on all items. |
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You will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to locate your order.
If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you.
Just call . |
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We are a Comodo Secure Site, which means your confidential information is also protected.
We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL) and Comodo. The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on Vitacost.com's secure server. It cannot be read in transit.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Vitacost will cover the entire liability for you, up to the full $50. Vitacost.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Vitacost.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. |
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If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center: 1-800-381-0759, via fax:1-800-347-6898, or by mail:
Vitacost.com
130 Lexington Parkway
Lexington, NC 27295
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Download faxable mail-order form in Word format or Acrobat format. |
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Vitacost.com respects the privacy of each and every customer and visitor of our site.
We never disclose personal information about individual medical conditions or interests. We do disclose aggregate information that does not identify individuals to partners, advertisers and other third parties. From time to time, customers that have expressly given us permission to share their contact information are shared with other reputable organizations that we feel may be of interest to them. Vitacost also uses information gathered on our site for promoting our own products and services. Customers may "opt-out" of receiving any of these mailings.
For more information, read our entire Privacy Policy. |
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1-800-381-0759
