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Help Topics:
Set & Save
What is Set & Save?
How do I start Set & Save?
How do I make changes to my Set & Save order?
Can I delay my Set & Save order?
Is there any obligation to continue Set & Save?
What is a Set & Save schedule?
What is the Set & Save low price guarantee?
What are Bonus Brands?
Can international customers subscribe to Set & Save?
Is shipping free for Set & Save items?
How do I return a Set & Save order?
How does the anniversary order work?
How do I save?
How do I add an item to Set & Save?
How do I add items to an existing Set & Save order?
Will each Set & Save item ship separately?
What forms of payment do you accept for Set & Save?

What is Set & Save?

Set & Save is an easy-to-use program that lets you have Vitacost products delivered automatically, according to a schedule you choose. It eliminates the hassle of re-ordering every month (or however often you usually order). Plus, you get an extra 10% off select brands and occasional surprise gifts when you join.


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How do I start Set & Save?

It’s easy! Shop as you normally would, but when adding items to your cart, select "Add to Set & Save."


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How do I make changes to my Set & Save order?

You can adjust your Set & Save order anytime online-just sign in to My Account, or visit the Manage Set & Save Order page. We’re also available to help at (800) 381-0759.


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Can I delay my Set & Save order?

Of course you can. Whether you "just don’t need more right now" or you’re headed out of town-whatever the reason, you can always delay (or make any changes to) your Set & Save order. Sign into My Account, visit the Manage Set & Save Order page or call us at (800) 381-0759.


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Is there any obligation to continue Set & Save?

Absolutely not. Set & Save is a commitment-free program designed to make life easier for you. If you decide you no longer want in, just cancel your order. To do so, sign into My Account, visit the Manage Set & Save Order page or call us at (800) 381-0759. You won’t receive (or be billed for) any further shipments.


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What is a Set & Save schedule?

It’s the official name for how often you want your order delivered. Choose from every 15, 30, 45, 60, 90 or 120 days.


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What is the Set & Save low price guarantee?

You’ve heard the phrase "prices may vary," right? Well, Set & Save customers don’t have to worry about the ups and downs. You’re guaranteed the lowest Vitacost.com price for a product during your order cycle. It’s a great way to "lock in" the savings!


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What are Bonus Brands?

As a Set & Save member, you not only get the guaranteed lowest prices during your order cycle-you’ll get an extra 10% off products when they’re from a select group of "Bonus Brands." Included are more than 40 top brand names, from South Beach Diet to GU Energy Labs, to our very own Vitacost brand! To view the complete list, click here.


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Can international customers subscribe to Set & Save?

Yes, they can! However orders may only be shipped to U.S. addresses. You might then use a drop-shipping service for delivery to your home. Click here for more information.


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Is shipping free for Set & Save items?

If your order totals $49 or more, and you live in the United States, congratulations! You get free shipping. If you’ve spent less than $49, standard shipping rates apply. The same policies apply for international customers; however Set & Save orders may be shipped only to addresses within the U.S. You’d then have to arrange for your package to be shipped abroad, which typically involves added fees. Click here for more information.


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How do I return a Set & Save order?

Simply follow the return instructions printed on the packing slip that we tucked into the box. Just do it within 30 days, and you’ll receive a refund for the full purchase price. Sample boxes, opened DVDs, and digital purchases cannot be returned. Note that returning item(s) from your Set & Save order does not cancel future delivery. To do this, you’ll have to adjust your order by signing into My Account, visiting the Manage Set & Save Order page or calling us at (800) 381-0759.


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How does the anniversary order work?

Sticking with something for a whole year is a big deal! To thank you for your commitment to Set & Save, you’ll receive a FREE order (with the items you’re scheduled to receive as part of the program) after 12 consecutive months of delivery. Customers must be scheduled for the 30-day delivery option to receive the anniversary order.


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How do I save?

Let us count the ways! First, you’re guaranteed the lowest Vitacost.com price for products during your order cycle. You’ll also receive 10% off products when they’re from any of our designated Bonus Brands. Finally, you’ll save time-which, for some, is the greatest savings of all!


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How do I add an item to Set & Save?

It’s simple. Just shop Vitacost.com as you normally would, but before adding items to your cart, select "Add to Set & Save" and choose your delivery schedule.


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How do I add items to an existing Set & Save order?

Simply log in to your account, and it’s a piece o’ cake! Just click on “Order Management” then choose “Set & Save Management.” You’ll be taken to a page where your order can be easily modified. Click “Add Products,” then find what you want using the convenient Set & Save search bar, or browse our customer favorites. Once you’ve picked a product, just click “Add to Set & Save” and it will be added to your order.


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Will each Set & Save item ship separately?

Only if you’ve set up different schedules for products. Otherwise, items will be shipped together, as often as you requested them to be delivered.


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What forms of payment do you accept for Set & Save?

We accept Visa, MasterCard, American Express, Discover and JCB. Unfortunately, PayPal and Bill Me Later are not accepted.


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