Chile

All Estimated delivery time frames shown may vary and do not include weekends, holidays, or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed, and shipped.

FedEx Connect

• Estimated delivery in 12 to 18 business days
• $14.99 flat rate shipping up to 3.60 lbs.
• Limited tracking available within the United States
• Full tracking within destination country cannot be guaranteed
• Applicable duties, taxes and handling fees due upon delivery

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the FedEx Connect tracking page for your order, if available.

Your order may be subject to additional taxes, customs fees and import duties at the time of delivery. These charges are separate from your shipping cost and you will be billed directly by your local customs office.

Address Requirement:

The address system in Chile has implemented a new 7-digit postal code system to enhance delivery accuracy and efficiency. To ensure successful delivery of your order, please ensure all shipping addresses are updated with the 7-digit postal code

Customs Requirements:

By choosing this shipping method, you will be required to provide tax identification (RUT, or Rol Único Tributario) information for customs clearance. Please refer to the Customs & Restrictions section below for specific details on how to upload your ID.

Please visit our International Shipping page for information on:

• International Payment Methods
• Address Errors
• Customer Refusal
• Customs Seizure
• Restricted Items
• Refund Policy
• Package Loss
• Third Party Shippers & Freight Forwarding
• Fraud
• Terms & Conditions of Sale
• Terms of Use
• International Ordering Disclaimer

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

Tax Identification Requirement:

The National Customs Service of Chile (Servicio Nacional de Aduanas) will require, as of 1/1/2025, that all international orders and shipments have the identification of the RUT, or Rol Único Tributario to have its customs clearance started. The lack of such information may result in a ban on the entry of the order and its return or destruction, in cases where the return is not possible.

The Tax ID number is known as RUT / RUN numbers have eight digits, plus a verification digit, and are generally written in this format: XXXXXXXX-Z.

In order to mitigate the impacts of this requirement and minimize the number of items returned or destroyed, we have updated our process in which so Vitacost will now directly collect this number starting on 1/24/2025 during the checkout process via a field that must be completed along with the address entry. Entry of the Tax ID number will need to be submitted in the following format for Tax ID number known as RUT/RUN (format: 000000000) so that the RUT/RUN number can be passed to the applicable carrier selected for electronic submission to customs in addition to being available on the package label itself for use by customs in the assessment of any duties/taxes due on shipment to be remitted by the package recipient.

Any questions on this process can be sent via email to internationalreturn@vitacost.com

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.