Help Topics:
International Shipping Policy
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Contact Us
Call Us: Toll Free: 1-800-381-0759 U.S. Direct Dial: 1-336-956-0800 International Direct Dial Numbers: Australia: (02) 8011-4359 Hong Kong: 8120-5342 United Kingdom: (020) 7558-8907 Customer Service Hours: Monday-Friday 8am-9pm Eastern Standard Time Saturday & Sunday 8am-8pm Eastern Standard Time Email: Send us your questions, comments and suggestions. We will get back to you as quickly as possible. Click here to send us an email. Live Chat: Monday-Thursday 8am-9pm Eastern Standard Time Friday 8am-6pm Eastern Standard Time Click here to chat now. Back to top |
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Product pricing, payment and exchange rates
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Placing an international order
You can place your international order directly into our website or by phone. Place your order on our website: Click here to visit our homepage. Place your order by phone: Toll Free: 1-800-381-0759 U.S. Direct Dial: 1-336-956-0800 International Direct Dial Numbers: Australia: (02) 8011-4359 Hong Kong: 8120-5342 United Kingdom: (020) 7558-8907 Customer Service Hours: Monday-Friday 8am-9pm Eastern Standard Time Saturday & Sunday 8am-8pm Eastern Standard Time Back to top |
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International shipping options We offer reliable, efficient and inexpensive international shipping options for your convenience. Please note that international shipping fees will be calculated by weight and destination. DHL Standard International Shipping
UPS Worldwide Express
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Countries we ship to At this time, we are happy to ship to the following countries. Laws, regulations and policies do change, so please be sure to check back periodically to make sure your country is on the list. Argentina Australia Austria Bahamas Brazil British Virgin Islands Canada Chile China – People's Republic of Colombia Costa Rica Denmark Dominican Republic Fiji Finland France Germany Guatemala Haiti Hong Kong Ireland – Republic of Israel Japan Luxemburg Netherlands Netherlands Antilles New Zealand Norfolk Island Panama Peru Philippines Portugal Singapore Slovenia Sweden Switzerland Taiwan Trinidad and Tobago U.S. Virgin Islands United Arab Emirates United Kingdom Back to top |
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Returned, refused and seized packages We strongly encourage you to contact your customs office or other appropriate authority before you place an order to familiarize yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us. Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders: DISCLAIMER:
Any duties or taxes that may apply are your responsibility. Declaration of value and product description: To comply with international laws and help minimize the possibility of problems as your package goes through customs, Vitacost.com includes basic information about the products you ordered and the full value of your order (minus shipping cost) on the shipping label. This practice may also help expedite the customs process to get your order to you as quickly as possible. Example:
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Import taxes, customs duties and tariffs Prices do not include customs fees, taxes, duties or tariffs. Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. Vitacost.com has no control over these fees and does not collect any money from them. If any additional fees apply to your order, you will be charged at the time of delivery. As stated in our disclaimer, if you refuse a shipment because of these fees, we will issue a refund for merchandise only minus a 20% restocking fee, upon receipt of the returned package. You will be responsible for any shipping fees (including return shipping) incurred and/or billed to Vitacost.com. Back to top |
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Illegal and banned products Please check with your customs office to see if your country permits the shipment of products you are going to order from us and if any additional licenses or permits are needed. If you place an order and your local customs office determines that any product(s) are illegal, your package may be seized. Please refer to the Returns Disclaimer for additional information regarding seized packages. Products That May Be Illegal The following is a list of countries and products that may be illegal there. However, laws do change frequently so please note that this list is NOT complete and we do NOT guarantee that products not found on the list can be shipped without problems. Canada:
Australia:
New Zealand:
Norway:
Sweden:
Switzerland:
DHEA (prohibited for import) in the following countries:
Hoodia Gordinii (prohibited for import) in the following countries:
KAVA KAVA (prohibited for import) in the following countries:
Melatonin (prohibited for import) in the following countries:
5-HTP (prohibited for import) in the following countries:
Certain Protein Products:
Yohimbe (prohibited for import) in the following countries:
Additional Questions If you have any additional questions regarding Vitacost.com's international shipping policies or require further information, contact us via email at customersupport@vitacost.com. Back to top |
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The products and the claims made about specific products on or through this site have not been evaluated by Vitacost.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
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