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Shipping & Delivery
All Estimated delivery time frames shown may vary and do not include weekends, holidays, or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed, and shipped.
FedEx Connect
- Estimated delivery in 12 to 18 business days
- $13.99 flat rate shipping up to 2.80 lbs.
- Limited tracking available within the United States
- Full tracking within destination country cannot be guaranteed
- Applicable duties, taxes and handling fees due upon delivery
Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the FedEx Connect tracking page for your order, if available.
Your order may be subject to additional taxes, customs fees and import duties at the time of delivery. These charges are separate from your shipping cost and you will be billed directly by your local customs office.
Postal Code Requirement:
To ensure successful delivery to your shipping address, please use the following postal code format: (Example: C1437EVF)
- A single letter indicating the province.
- The four digit numerical code which denotes the town or city.
- Three letters identifying the location of the address in the area.
General Information
Please visit our International Shipping page for information on:
- International Payment Methods
- Address Errors
- Customer Refusal
- Customs Seizure
- Restricted Items
- Refund Policy
- Package Loss
- Third Party Shippers & Freight Forwarding
- Fraud
- Terms & Conditions of Sale
- Terms of Use
- International Ordering Disclaimer
Customs & Restrictions
Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.
Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.
Contact Us
International Customer Service Hours
Monday-Friday: 8am - 5pm EST
Have a question? Email us: internationalreturn@vitacost.com
Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.
