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Shipping & Delivery

Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.

DHL Global Mail

  • Estimated delivery in 5 to 10 business days
  • $30.00 flat rate shipping up to 2.20 lbs.
  • 2.20 lbs. maximum shipping weight
  • Delivery to PO Box addresses only
  • Limited tracking available within the United States
  • Full tracking within destination country cannot be guaranteed

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the DHL tracking page for your order, if available.

FedEx International

  • Estimated delivery in 5 to 8 business days
  • $17.59 flat rate shipping up to 3.60 lbs.
  • Full tracking available
  • No delivery to PO Box addresses
  • Duty free up to $750.00 USD

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website: Australia Government Department of Home Affairs, Biosecurity Import Conditions system (BICON)

Order Limits:

In an effort to prevent your shipment from being seized or held by Customs, your order should not contain more than a 90-day supply of each item. Learn more about personal import regulations.

Ingredient Restrictions:

The following substances are not allowed to be imported into Australia: MSM, DHEA, Bee pollen, Hoodia, Kava, Camu Camu powder, Cordyceps powder, HGH or 7-Keto, products with hormones such as Pregnenolone, egg yolks, dairy, banana, products containing certain enzymes, supplements containing hemp oil

Dried beans, lentils, pet products and rice require an import permit that the order recipient will be responsible for obtaining, which may result in additional costs. Any product in powdered form may cause customs to quarantine an order or assess extra fees.

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

Australian Goods and Services Tax (GST):

As of July 1, 2018, a 10% Australian Goods and Services Tax (GST) will be applied to low value imported goods, including the transportation of goods. Visit the Australian Taxation Office website for further inquiries regarding GST collection.

If you have any questions related to the tax calculated on your Vitacost.com order, please email internationalreturn@vitacost.com and include your order number for assistance.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

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