Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.
Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the DHL tracking page for your order, if available.
Please visit our International Shipping page for information on:
Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.
The following substances are not allowed to be imported into Austria: Fish oil, GABA (Gamma Aminobutyric Acid), Melatonin (N-acetyl-5-methoxy tryptamine), meat and milk products, quantities of powdered infant milk or infant food exceeding 2kg
Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.
Value Added Tax (VAT)
As of July 1, 2021, Value Added Tax (VAT) will be applied to low value imported goods, including the transportation of goods. The VAT amount calculated for your order will be applied at checkout to product purchases and included in shipping fees. Visit the Taxation and Customs Union website for further inquiries regarding the European Union mandated VAT.
Vitacost.com is registered with the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for sales of imported goods with a value not exceeding $170.00 USD. Please note that in addition to VAT collected at checkout, declaration or presentation fees may be assessed on packages at the time of delivery and are the recipient's sole responsibility.
If you have any questions related to the tax calculated on your Vitacost.com order, please email email@example.com and include your order number for assistance.
International Customer Service Hours
Monday-Friday: 8am - 5pm EST
Have a question? Email us: firstname.lastname@example.org
Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.
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