skip to main content

Shipping & Delivery

Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.

DHL Global Mail

  • Estimated delivery in 5 to 10 business days
  • $20.00 flat rate shipping up to 9.20 lbs.
  • 9.20 lbs. maximum shipping weight
  • Delivery to PO Box addresses only
  • Limited tracking available within the United States
  • Full tracking within destination country cannot be guaranteed
  • Applicable duties, taxes and handling fees collected as International Shipping Surcharge at checkout
  • No additional duties, taxes or handling fees due upon delivery

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the DHL tracking page for your order, if available.

FedEx International

  • Estimated delivery in 2 to 4 business days
  • $9.99 flat rate shipping
  • Full tracking available
  • No delivery to PO Box addresses
  • Duty free up to $110.00 USD
  • Applicable duties, taxes and handling fees collected as International Shipping Surcharge at checkout
  • No additional duties, taxes or handling fees due upon delivery

International Shipping Surcharge:

Orders are assessed an International Shipping Surcharge, which includes any applicable duties, taxes and handling fees. This surcharge includes Harmonized Sales Tax (HST) that is assessed in provinces where both the federal Goods and Services Tax (GST) and the regional Provincial Sales Tax (PST) applies. These taxes are combined into a single value added sales tax amount calculated for your order and collected at checkout.

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Order Limits:

In an effort to prevent your shipment from being seized or held by Customs, your order should not contain more than a 90-day supply of each item. Learn more about personal import regulations.

Ingredient Restrictions:

The following substances are not allowed to be imported into Canada: Vitamin K, Vitamin D products exceeding 2500 IU, DHEA, growth hormones

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

< Back to International Shipping page

Sign Up & Save

Get exclusive offers, free shipping events, expert health tips & more by signing up for our promotional emails.

  • Instant Online Service
  • 1-800-381-0759

    Monday-Friday 8am-9pm EST

    Saturday: 9:30am-6pm EST

    Sunday: Closed

Please enter a valid zip code
FLDC16
0