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Shipping & Delivery

Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.

SF Express

  • Estimated delivery in 7 to 12 business days
  • $10.99 flat rate shipping up to 4.00 lbs.
  • Full tracking available
  • $145.00 USD order limit
  • No delivery to PO Box addresses
  • Applicable duties, taxes and handling fees due upon delivery

Your order may be subject to additional taxes, customs fees and/or import duties at the time of delivery. These charges are separate from your shipping fee and will be collected directly by the delivery carrier or your local customs office.

By choosing this shipping method, you will be required to provide a photo ID to SF Express for customs clearance within 3 business days to avoid shipping delays. Please refer to the Customs & Restrictions section below or your shipping confirmation email for more information on how to upload your ID.

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Ingredient Restrictions:

The following substances are not allowed to be imported into China: Hempseed, flaxseed, chia seeds and any other raw or sprouting seed, products that contain meat (including foods, baby foods, pet foods, etc.)

Order Limits:

The annual limit for individuals is RMB 26,000 (not limited to Vitacost purchases). To avoid customs confiscation, please check your annual personal limit before ordering.

Placing multiple orders within a short period of time may result in customs clearance and order release delays. Only 1 order can be shipped per day. Placing multiple orders on the same day will result in longer shipping time frames that will significantly delay receipt of packages.

Please be aware of the personal purchase limits set by your country. If your order exceeds set limits, you will need to arrange for a broker to clear your package through customs.

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

ID Requirements:

A copy of the order recipient’s photo ID matching the recipient’s name and delivery address will be required for customs clearance. Please note the name on the ID must match the order recipient's name used at checkout. The process of uploading a recipient photo ID to SF Express is required for each order shipped to ensure successful customs processing and delivery of your order.

We will send you a shipping confirmation email with an SF express tracking number (also known as your AWB#) along with instructions for sending your ID to SF Express for customs clearance. To ensure a fast delivery process, please visit SF Express ID Upload within 3 business days of shipment and follow the instructions for uploading your photo ID using your tracking number (AWB#). If the ID information is not uploaded within the specified time frame, the package will be rejected and returned, and is subject to our order refusal policy. If you do not receive a shipping confirmation email within 48 hours of placing your order, please contact us. Please be aware that China Customs and/or the shipping carrier may contact customers with the phone number or email address provided on your order to request photo ID copies.

You may also scan the SF Express Wechat QR code below to upload your ID.

To track your SF Express package, please visit the SF Express website and enter your tracking number. Please note that it may take up to 48 hours for your tracking number to provide any information or updates.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

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