skip to main content

Shipping & Delivery

Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.

DHL Global Mail

  • Estimated delivery in 7 to 26 business days
  • $12.49 flat rate shipping up to 3.60 lbs.
  • Limited tracking available within the United States
  • Full tracking within destination country cannot be guaranteed
  • Applicable duties, taxes and handling fees due upon delivery

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the DHL tracking page for your order, if available.

Your order may be subject to additional taxes, customs fees and/or import duties at the time of delivery. These charges are separate from your shipping fee and will be collected directly by the delivery carrier or your local customs office.

FedEx International

  • Estimated delivery in 3 to 6 business days
  • $28.99 flat rate shipping up to 3.20 lbs.
  • Full tracking available
  • No delivery to PO Box addresses
  • Applicable duties, taxes and handling fees due upon delivery

Your order may be subject to additional taxes, customs fees and/or import duties at the time of delivery. These charges are separate from your shipping fee and will be collected directly by the delivery carrier or your local customs office.

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Ingredient Restrictions:

The following substances are not allowed to be imported into Japan: Atomoxetine, Adrafinil, Aniracetam, Etiracetam, Oxiracetam, Dihydroergotoxine Mesilate, Somatropin, Vasopressin Tannate, Tianeptine, Desmopressin Acetate Hydrate, Nadolol, Nicergoline, Nimodipine, Nefiracetam, Vinpocetine, Piracetam, Furosemide, Bromocriotine Mesilate, Pramiracetam, Pregnenolone, Propranolol Hydrochloride, Levetiracetam. DHEA products, edible or drinkable products that contain Atenolol, kelp, hoodia, aloe (except aloe vera), vanilla, rice, grains, nuts, seeds, raw beans, products containing hemp, pet products, meat products (such as jerky and extracts), dairy products

Animal quarantine: Items containing animal products, including foods, baby foods, pet foods and beef jerky.

Plant quarantine: items containing plant material, including barley, beans, chia seeds, clay, flour, flowers, fresh/dried fruits, frozen fruit, ginseng, grain, green coffee, hay, herb, leaf, malt, moss, nuts, potpourri, quinoa, rice, seeds, soil, soil additive, spices, straw, tea (tea bags accepted), tobacco, vegetable, walnut, wheat and wood.

Order Limits:

Kelp exception: The only kelp product allowed for import into Japan is Sea Tangle Noodle Company, Kelp Noodles, 12 oz. (340 g). Customers are only allowed to order up to 5 kg. of this product per month (which equals about 14 bags).

A maximum of 22 lbs. (10 kg) per order of grocery or food items (including supplements and protein drinks) are allowed for personal import.

A maximum of 1-month supply of Estrogen (supplement) and 7-Keto/7-Keto DHEA can be imported at a time.

A maximum of 2-month supply is allowed for the following products or ingredients: Melatonin, Yohimbe, Potassium Iodine/Iodide, 5-HTP, Caffeine and Taurine. If an individual bottle contains more than a 2-month supply or multiple bottles are purchased, the items will be confiscated by customs.

The total quantity of cosmetic products (including shampoo and conditioner) allowed to be imported is 24 items per order.

No more than a 120-day supply of vitamins is allowed per order.

Duties & Taxes:

Import tax and duties will be imposed on orders with a total value exceeding ¥ 15,500. Orders with a total value exceeding ¥ 15,500 that contain raw honey products will be assessed an additional 50% custom’s duty.

Duties and taxes will be imposed by Japan Customs on any sugar or sweetener products (including maple syrup and agave nectar) regardless of weight or item value. If the total weight of sugar or sweetener products per order exceeds 2 lbs. (1 kg), duties and taxes will be imposed and additional documentation will be required by customs.

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

< Back to International Shipping page

Sign Up & Save

Get exclusive offers, free shipping events, expert health tips & more by signing up for our promotional emails.

  • Instant Online Service
  • 1-800-381-0759

    Monday-Friday 8am-9pm EST

    Saturday: 9:30am-6pm EST

    Sunday: Closed

Please enter a valid zip code
FLDC2
0