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Shipping & Delivery

All Estimated delivery time frames shown may vary and do not include weekends, holidays, or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed, and shipped.

FedEx Connect

  • Estimated delivery in 12 to 18 business days
  • $12.99 flat rate shipping up to 3.60 lbs.
  • Limited tracking available within the United States
  • Full tracking within destination country cannot be guaranteed.
  • 15% New Zealand Goods and Services Tax (GST) applied at checkout.
  • No additional duties, taxes or handling fees due upon delivery

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by and can be found on the FedEx Connect tracking page for your order, if available.

FedEx International

  • Estimated delivery in 5 to 8 business days
  • $27.99 flat rate shipping up to 3.60 lbs.
  • Full tracking available
  • No delivery to PO Box addresses
  • 15% New Zealand Goods and Services Tax (GST) applied at checkout.
  • No additional duties, taxes or handling fees due upon delivery
  • Delivery by FedEx

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Ingredient Restrictions:

The following substances are not allowed to be imported into New Zealand: GABA, Melatonin, DMSO, DMAE, Pregnenolone, Vitamin D (exceeding 1000 IU daily serving), Zinc (exceeding 25 mg daily serving), Lithium, Tryptophan (exceeding 100 mg daily serving), Selenium (exceeding 150 mcg daily serving), L-Dopa, Yohimbine, EDTA, Adrenal extract, Pituitary extract, Synephrine (exceeding 30 mg daily serving); Phenazopyridine and Progesterone creams, dried meat products, honey, whole grain, pet remedies (including food, supplements, shampoos), sprouting seeds

Duties & Taxes:

Import taxes and duties will be imposed on orders with a total value exceeding NZD $1,000.

Orders are subject to a 15% Goods and Services Tax (GST) based on item value and shipping costs. cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. also reserves the right to limit quantity or restrict items to any country for any reason without notice.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us:

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

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