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Shipping & Delivery

Estimated delivery time frames may vary and do not include weekends, holidays or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed and shipped.

DHL Global Mail

  • Estimated delivery in 7 to 35 business days
  • $14.99 flat rate shipping up to 3.60 lbs.
  • Limited tracking available within the United States
  • Full tracking within destination country cannot be guaranteed
  • Applicable duties, taxes and handling fees due upon delivery

Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the DHL tracking page for your order, if available.

Your order may be subject to additional taxes, customs fees and/or import duties at the time of delivery. These charges are separate from your shipping fee and will be collected directly by the delivery carrier or your local customs office.

Address Restrictions:

Due to U.S. government sanctions, DHL is unable to deliver to any shipping addresses in Russia with postal codes that begin with 295, 296, 297, 298 or 299.

General Information

Please visit our International Shipping page for information on:

  • International Payment Methods
  • Address Errors
  • Customer Refusal
  • Customs Seizure
  • Restricted Items
  • Refund Policy
  • Package Loss
  • Third Party Shippers & Freight Forwarding
  • Fraud
  • Terms & Conditions of Sale
  • Terms of Use
  • International Ordering Disclaimer

Customs & Restrictions

Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.

Ingredient Restrictions:

The following substances are not allowed to be imported into Russia: Hemp seed, kava, raw seeds, raw nuts

Order Limits:

Effective January 1, 2020, personal imports exceeding EUR 200 and/or 31 kg per package will be subject to applicable duties, taxes and customs fees.

To avoid customs clearance delays and ensure successful delivery, orders shipped to Russia have a maximum quantity limit set to 5 of each item per order.

Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.

ID Requirements:

The Federal Customs Service of the Russian Federation requires recipients of personal shipments with Russian citizenship to provide an ITN (Individual Taxpayer Identification Number) along with a Passport ID for customs clearance. Please visit the FTS of Russia website to access and obtain the Individual Taxpayer Identification Number.

Please be aware that Russian Customs and/or the shipping carrier may contact customers with the phone number or email address provided on your order to request Passport ID information.

Contact Us

International Customer Service Hours

Monday-Friday: 8am - 5pm EST

Have a question? Email us: internationalreturn@vitacost.com

Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.

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